You have the right to withdraw from the purchase within 14 days after receiving the item. To exercise the right of withdrawal, you must send a written notice. The item must be returned within 14 days after you have notified us of your decision.

For returns, you must cover the return shipping costs unless otherwise agreed. The item must be returned in the same condition as when you received it.

If there are defects in the item, you must notify us within a reasonable time. We will attempt to resolve any disputes amicably.

conflict resolution

Complaints should be directed to the seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Authority for mediation. The Consumer Authority can be reached by phone at 23 400 600 or at www.forbrukertilsynet.no.
 

The European Commission's complaint portal can also be used if you wish to file a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.